Refund policy

We want every bag of Botbot’s Chicharon to arrive in perfect condition and ready to be snacked on.

Because our products are food items, we generally do not accept returns or exchanges once an order has been shipped or delivered.

However, if your order arrives damaged, incorrect, or with a quality issue, please let us know. We’re always happy to look into it and make things right. 

Received a damaged or incorrect order?
Please contact us within 48 hours of receiving your order and send us:

• Your order number
• A photo of the package and product
• A short description of the issue 

Our team will review your concern and, when applicable, arrange a replacement or refund.

For concerns involving product quality, please keep the affected product and packaging until we’ve had a chance to review the issue.

NOTE:

• Since our chicharon is made of 100% real pork, expect that each piece will look different.
• Because we use quality pork, some pieces may show a stamp mark (green/blue/purple/red). This uses a safe, food-grade vegetable dye and is used to show that the meat has passed health and safety inspections. 

We take every concern seriously because we want every Botbot’s experience—from the first click to the last crunch—to be a good one.

Questions? We’re here to help.

Get in touch with us through our Contact Us page.