Shipping policy

We pack every Botbot’s order with care and send it your way—whether you’re across the country or just around the corner.

Here’s what you need to know about getting your chicharon from us to you.

Nationwide Shipping

We ship nationwide through GoGo Xpress, integrated directly with our Shopify store.

Your available shipping option and delivery fee will be calculated at checkout based on your delivery address and order details.

Once your order has been picked up by GoGo Xpress, you’ll receive your tracking details so you can follow your parcel along the way.

Delivery times may vary depending on your location, courier operations, weather, holidays, peak periods, and other circumstances beyond our control.

Before You Check Out

Please double-check your delivery details before placing your order, especially your:

  • Full name
  • Mobile number
  • Complete delivery address
  • Barangay and city/municipality
  • Unit, building, or house number, if applicable
  • Helpful landmarks or delivery instructions

A complete and accurate address helps our courier get your order to you without the extra detours.

Once your parcel is on its way, changes to the delivery address may no longer be possible and may cause delays or additional delivery arrangements.

Packing Your Orders

We make sure every order is packed securely before it leaves us.

Our parcels are prepared according to GoGo Xpress' packaging and shipping requirements, and shipment contents are properly declared.

Once your order is handed over to the courier, it will be handled according to GoGo Xpress' delivery policies and procedures. For more information, click here.

Delivery Attempts

Please make sure someone is available to receive your order when it is out for delivery.

If a delivery cannot be completed because the recipient is unavailable, the address or contact details are incorrect, or the courier is otherwise unable to complete the delivery, the parcel may be returned to us in accordance with GoGo Xpress' return-to-sender procedures.

If your parcel is returned to us and you would like it shipped again, additional shipping charges may apply.

If Your Order Arrives Damaged

We take care with every pouch we send, but once a parcel is on the road, there are things outside our hands.

If your order arrives damaged or incomplete, please take photos of the parcel, shipping label, packaging, and the affected item/s and get in touch with us as soon as possible.

For the smoothest claims process, we also recommend taking a quick unboxing video when opening your parcel—especially if the package shows signs of damage upon arrival.

GoGo Xpress requires claims for damaged or incomplete shipments to be filed within 72 hours of delivery. Claims are subject to the courier's claims process and investigation.

We’ll help you with the next steps from our end.

Local Delivery — Marikina City

For our Marikina neighbors, we also offer local in-house delivery for a flat ₱40 delivery fee.

Local delivery details:

  • ₱40 delivery fee
  • ₱500 minimum order
  • Marikina City only
  • Monday–Saturday
  • 10:00 AM–6:00 PM

Our local delivery follows the route and schedule of our business operations.

Because of this, please select Local Delivery only if there is someone available to receive your order anytime between 10:00 AM and 6:00 PM on your delivery day.

We may not be able to accommodate specific delivery times or requests outside our regular delivery hours.

If no one is available when we arrive, we may need to arrange another delivery attempt.

Delivery Delays

We always do our best to get your order moving, but delivery timelines are ultimately in the hands of the courier once your parcel leaves us.

Weather, traffic, holidays, high delivery volumes, and other unforeseen circumstances may affect delivery.

If something seems off with your delivery, send us a message at [your contact email] and we'll do our best to help.